JOBS

Use your basic tech skills to teach older adults how to safely navigate and enjoy the internet.

DO YOU HAVE:

• 1-hour a week to give
• Basic computer skills
• A caring and patient attitude

To be a Digital Coach Volunteer, visit communitytechnetwork.org/volunteer or email us at volunteer@communitytechnetwork.org. Virtual coaching positions are available nationwide. In-person training positions are available in San Francisco only.

Community Tech Network is a 501(c)3 nonprofit with offices in the San Francisco Bay Area and in Austin, TX. Our mission is to unite organizations and volunteers to transform lives through digital literacy.

We believe that access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access those resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is only a partial solution. Connectivity needs to be coupled with digital skills training that is relevant and delivered in a way that won’t intimidate the adult learner.

ABOUT YOU

You are energetic and enthusiastic about documenting and promoting digital inclusion activities. Your work style is a healthy blend of initiative, collaboration, self-direction, and teamwork. You are a personable, hardworking team player who is open to learning new things, works well on their own initiative, and enjoys working in a fast-paced environment. You are also passionate about digital literacy, public access to technology, and engaging marginalized and/or underserved populations as part of a diverse nonprofit team.

DUTIES & RESPONSIBILITIES

Ideate and create digital marketing assets that reflect the CTN Brand

• Social media posts
• Blogs and Email communications graphics
• Sponsored Ads
• Annual Reports and newsletters
• Research and White Papers
• Web Design and support in WordPress
• Other products as needed

Create original content for special campaigns, product launches, promotions, and events

• Maintain best practices for digital, web, photography, and video
• Organize all CTN marketing collateral
• Attend marketing meetings as needed

ESSENTIAL QUALIFICATIONS

• Excellent English written and oral communication skills
• Design experience and/or proven proficiency in Canva and Adobe Suite
• Ability to work and communicate with people from diverse backgrounds
• Ability to work well independently and as part of a team
• Produce materials in a timely manner

PREFERRED QUALIFICATIONS

• Bachelor’s Degree or equivalent years of experience
• Use of a content calendar
• Experience with Hootsuite and other social media and tracking platforms
• Indesign and other Adobe products
• Experience with creating and maintaining a WordPress website

IDEAL APPLICANTS WILL POSSESS

• Computer and internet proficiency, and a willingness to learn new technology tools.
• Creativity in designing engaging content to expand the social and digital reach of the CTN brand.
• Experience using cloud-based technology such as Google Drive, and Dropbox
• Graphic design experience especially with Adobe Suite and Canva.
• Demonstrated use of Hootsuite and other social media and tracking platforms and content calendar.
• Video editing skills for YouTube and Reels with video editing tools.
• Enthusiastic and positive attitude.
• Ability to manage multiple priorities and be calm under pressure.
• Ability to solve problems and think strategically.
• Reliability and willingness to be flexible.

COMPENSATION & BENEFITS 

• Part-time, hourly position, reporting to CTN’s Marketing and Communications Director.
• Fully remote.
• Salary: $20-25/hr, DOQ

HOW TO APPLY

Job open until filled, CTN would like to have this position onboard as soon as possible. Email resume, cover letter and a design sample to: jobs@communitytechnetwork.org

Include “Graphic Design Artist” in the subject line No phone calls please.

January 1, 2025 Start Date (Hiring 2 regional positions)

Counties Served:  Williamson, Travis, Caldwell, Bastrop, Hays, Comal, Bexar (Hiring 2 positions, candidate must be located in or near these counties). Travel will be expected in this role across the primary counties served.

Reports to: Digital Navigators will report to the Lead Digital Navigator and Texas Senior Program Manager.

Job Overview: The Digital Navigator provides in-person, virtual, and hybrid support to community members through individualized or small group assistance, to community members at regionally distributed partner sites. Navigators will attend events (such as public benefits enrollment or device distribution), assist with internet adoption and researching affordable service providers, train constituents on affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective home internet users. This assistance is provided primarily by in-person assistance, but may also include video calls and voice telephone, email, text, and other communication methods that work for the learner/ community partner. Travel will be expected in this role across the primary counties served.

The Digital Navigator’s work is part of CTN’s efforts to provide training and support to achieve equitable access to inclusive and diverse content and technical support and equitable internet access for our communities through working with Digital Equity Partners, Community Partners, and other Program Partners.

Digital Navigator is a full time, salaried position.

Duties & Responsibilities

• Community Support Coordination: Provide in-person, virtual, or hybrid assistance to community members at regionally distributed partner sites, tailoring support to individual or small group needs.
• Event Participation & Assistance: Attend and/or lead community events such as public benefits enrollment or device distribution, support internet adoption efforts, and research affordable service providers.
• Training & Coaching: Train community members on the use of affordable internet-capable devices and coach them in introductory digital skills to become effective home internet users. Support navigator staff in similar capacities.
• Communication & Outreach: Utilize various communication methods—video calls, voice calls, email, text, and in-person assistance—to support learners and community partners effectively.
• Program Alignment: Contribute to CTN’s mission by working with Digital Equity Partners and other Program Partners to provide training and support, ensuring equitable access to diverse content, technical support, and internet services.
• Other duties and tasks as necessary.

Core Competencies and Critical Skills

1. Community Engagement:
   • Understands the assets and needs of the communities served.
   • Has the ability to build trust within the community.
   • Exhibits cultural competency, including strong language capacity and sensitivity to diverse backgrounds.
2. Teaching and Communication:
   • Has the ability and desire to teach an identified audience.
   • Demonstrates excellent telephone and online communication skills, building trust with clients from diverse educational and cultural backgrounds.
   • Conducts themselves in an approachable and respectable manner.
3. Problem-Solving and Adaptability:
   • Creatively solves problems.
   • Can negotiate and handle stressful situations in a constructive manner.
   • Shows innovation and flexibility in service delivery.
4. Technological Proficiency:
   • Digitally literate and comfortable with technology.
   • Eager to learn and teach basic technological concepts related to internet services, devices, and common online applications.
   • Knowledgeable about resources for funding, connectivity, technical help, devices, and digital literacy.
5. Time and Resource Management:
   • Efficiently manages time and resources to maximize productivity and support.
   • Maintains excellent self-organization and manages multiple tasks effectively.
6. Interpersonal Skills:
   • Maintains a positive attitude, excellent interpersonal skills, and a sense of humor when working with a diverse range of customers, coworkers, and community members.
   • Provides outstanding customer service and establishes appropriate boundaries with clients.

Duties & Responsibilities Breakdown:

Outreach (20%)

• Receive, return or initiate contact with clients seeking assistance or partners identified by CTN for assistance.
• Discuss with each client their home internet access or need for home internet access, technology experiences and their devices
• Assess their access to technology, current digital skill level pertaining to what they need to accomplish the plan, connectivity needs, and internet use priorities. Set agreed goals for Digital Navigator services. Confirm the details with the client.
• If necessary, advise clients about free or affordable home internet service options for which they may qualify, assist clients to apply for services they choose, and support their efforts to secure service.
• If necessary, advise clients about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
• Coach clients as necessary to use their home internet services in order to meet their internet use priorities. This may include both in person, phone, and online interactions, as well as referral to sources of additional digital literacy skill training.
• Track each client’s progress and types of requests, keep accurate and timely records, and report outcomes as required.
• Plan and manage assistance to each client with the goal of fulfilling the agreed goals.

Info Sessions / Debriefs (10%)

• Deliver info sessions to existing and prospective partners and community groups
• Facilitate virtual Workshop/Debriefs as needed for capacity building cohorts.

Event Assistance (10%)

• Attend community events to communicate program information
• Help partners prepare promotional and outreach materials for programs
• Work with partners to survey community members to understand needs, interest and availability to participate in the program
• Keep partner contact information up-to-date
• Communicate partner community issues, updates, and program goals with CTN staff

Training (25%)

• Communicate remotely and in-person with learners, managers, and teammates.
• Learn the digital literacy curriculum and be able adapt it to the needs of specific learners.
• Make phone calls to establish contact with learners, schedule classes, and assess their digital skills.
• Deliver training in-person / hybrid / virtual dependent upon partner needs. Individual or group sessions in Central & South Texas.
• Report your success and learner progress using online digital tools
• Follow an established digital literacy curriculum for various devices
• Adjust curriculum to address identified needs within a group of learners with cultural responsiveness
• Identify program delivery updates and adjustments for future learners

Evaluation and Data Collection (20%)

• Review instructor reports for referred learners and follow up as needed
• Develop, track and evaluate program impact
• Collect and report additional data as needed
• Assist in preparation and submission of program development, impact and delivery reports
• Review processes for greater efficiency and effectiveness

Reporting (10%)

• Provide reporting from evaluations for each event, collect data in weekly and monthly reports.

Administrative Duties as needed (other duties as assigned) (10%)

• Will assist digitalLIFT team with all other duties as assigned

Salary: $46,500 + Benefits Full time

Essential Qualifications:

• Excellent written and oral communication skills in English.
• High School or GED certificate, with some college-level coursework or equivalent experience.
• One year of customer support, office, or nonprofit experience.
• Independent work capability with regular remote supervisor communication.
• Proficiency with office productivity software (Word, Excel, Google Docs, Sheets, etc.).
• Reliable transportation for work across Central Texas.
• Legal eligibility to work in the United States.
• Fluency in English required, bilingual a plus.

Preferred Qualifications:

• Knowledge of word-processing, spreadsheet, and database software.
• Basic troubleshooting skills for hardware and software issues.
• Excellent customer service and basic technical support skills.
• Effective independent work and accurate data entry.
• Valid driver’s license, motor vehicle liability insurance, personal injury insurance, and reliable transportation.
• Ability to secure and maintain a favorable background investigation.

Ideal Applicant Will Possess:

• Bilingual skills (preferable Spanish)
• Strong interest in CTN’s mission.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, cultural sensitivity, and ability to handle high-stakes conversations.
• Ability to manage multiple priorities and remain calm under pressure.
• Independent problem-solving skills and flexibility.

Compensation:

• Temporary, full-time, 40 hours/week until December 2026, with potential for extension.
• Salary: $46,500 + benefits.
• 90% health, dental, and vision insurance coverage; 50% for dependents.
• 10 paid holidays.
• Paid winter break between Christmas Eve to New Year’s Day.
• 10 vacation days in the first year, increasing to 15 days in the second year.
• 16 hours of floating holiday time.
• Up to 15 days of paid sick leave.
• 401k retirement plan.
• Flexible work schedule.
• Paid professional development opportunities.

How to Apply:

• Job open until filled. CTN aims to onboard this position as soon as possible.
• Apply through Gusto.
• No phone calls, please.