Manager Training
These courses are designed to support nonprofit and government leaders who oversee digital equity programs.
Check out our Courses:
Managing Digital
Navigators
Managing Digital Navigators
Learn the strategies and best practices needed to manage digital navigators and drive impactful digital inclusion initiatives.
NUMBER OF LESSONS
29
VIDEO CONTENT
45 minutes
ENGAGEMENT TIME
2.5 hours
PRICE
$300
In this course, you’ll learn how to:
- Understand the Role of Digital Navigators
Learn their importance in empowering communities through digital inclusion - Set Up Your Program
Map the assets within your community to start your program (with real-life case studies!) - Recruit Digital Navigators
Learn about best practices for recruitment - Oversee Program Operations
Effectively oversee navigators' responsibilities related to devices, connectivity, and digital skills in the community - Support and Develop Your Team
Create a positive work environment and measure the success of the navigator program, using the data to make continuous improvements
Assessing
Community Needs
Assessing Community Needs
Before planning to launch a digital equity initiative, it’s essential to thoroughly understand the digital landscape in your community. Who is offline? What are their digital needs? What resources are already in place?
This course prepares you to accurately identify these unique needs in order to develop targeted solutions.
NUMBER OF LESSONS
27
ENGAGEMENT TIME
2 hours
PRICE
$200
Take Your Learning Further!
This course is also available in a comprehensive five-course bundle covering all aspects of digital inclusion program management—from needs assessments to volunteer management. Purchase the bundle and save 25%!In this course, you’ll learn how to:
- Collect Data
Learn best practices for data collection in a variety of formats - Conduct Needs Assessments
Understand the types of programs, infrastructure, and resources that are lacking in your community, plus the specific barriers that prevent people from accessing the internet - Develop Asset Maps
Identify already-existing resources and areas of strength within a community - Aggregate Data
Organize and clean your data to prepare it for accurate, in-depth analysis - Analyze and Report Findings
Explore tools and software to interpret your data and generate insights
Strategy and
Program Design
Strategy and Program Design
Learn best practices in digital inclusion and customize them to fit your community’s needs. With these proven models, you can ensure success in your digital equity program.
NUMBER OF LESSONS
21
ENGAGEMENT TIME
2 hours
PRICE
$200
Take Your Learning Further!
This course is also available in a comprehensive five-course bundle covering all aspects of digital inclusion program management—from needs assessments to volunteer management. Purchase the bundle and save 25%!In this course, you’ll learn how to:
- Develop a Theory of Change
Articulate how your efforts will accurately and respectfully represent the community’s needs and bring about the desired change - Identify Potential Challenges
Anticipate barriers and adjust your approach as necessary - Understand Best Practices
Explore strategies for expanding device access, internet access, and digital skills training - Find Curricula and Relevant Forms
Locate and evaluate existing materials, such as intake forms, assessments, programmatic templates, and curricula - Tailor Program Models
Implement the appropriate programmatic models to address your community’s specific needs
Program
Planning
Program Planning
Once you understand the digital divide in your community and have decided upon an approach to address it, it’s time to create a concrete plan of action to bring your digital equity initiative to life.
NUMBER OF LESSONS
17
ENGAGEMENT TIME
2 hours
PRICE
$200
Take Your Learning Further!
This course is also available in a comprehensive five-course bundle covering all aspects of digital inclusion program management—from needs assessments to volunteer management. Purchase the bundle and save 25%!In this course, you’ll learn how to:
- Identify the Necessary Resources
Determine the required staff, funding, equipment, training locations, and other necessary resources - Set Goals
Define clear metrics for success - Develop a Roadmap
Establish a clear direction to guide your team through each phase of the program - Create Timelines
Outline key milestones, deliverables, and deadlines in order to keep your team on track - Identify Next Steps
Get your program up and running
Program
Execution
Program Outreach, Implementation, and Evaluation
Effective program execution is key to the success of any digital inclusion initiative. This course will guide you through the essential steps to ensure your program runs smoothly and achieves its goals.
NUMBER OF LESSONS
19
ENGAGEMENT TIME
2 hours
PRICE
$200
Take Your Learning Further!
This course is also available in a comprehensive five-course bundle covering all aspects of digital inclusion program management—from needs assessments to volunteer management. Purchase the bundle and save 25%!In this course, you’ll learn how to:
- Establish Partnerships
Collaborate with other organizations to leverage resources, expertise, and support - Prepare Your Staff and Volunteers
Equip them with the necessary knowledge and skills for their roles - Monitor Activities
Make adjustments based on real-time feedback - Evaluate Program Success
Collect and analyze quantitative and qualitative data - Share Outcomes
Craft impactful stories and reports for funders, staff, potential program participants, and other stakeholders
Volunteer
Management
Volunteer Management
From helping individuals sign up for low-cost home internet to teaching digital skills and offering tech support, volunteers can play an integral role in connecting folks to the digital world.
If you oversee volunteers in a digital inclusion program, this course is for you.
NUMBER OF LESSONS
19
ENGAGEMENT TIME
2 hours
PRICE
$200
Take Your Learning Further!
This course is also available in a comprehensive five-course bundle covering all aspects of digital inclusion program management—from needs assessments to volunteer management. Purchase the bundle and save 25%!In this course, you’ll learn how to:
- Recruit Volunteers
Draft clear job descriptions and effectively recruit using a variety of sources - Train Volunteers
Equip volunteers to work with folks who are new to technology - Manage Volunteers
Supervise daily activities and track volunteer efforts - Mentor Volunteers
Offer ongoing professional development, support, and community building opportunities - Retain Volunteers
Implement strategies to encourage long-term volunteer commitment and growth